Frequently Asked Questions

What happens after I send a payment?

After confirmation, you will receive an email from us with your system's connection details. The system will be running with a ISO attached for the OS of your choosing (Ubuntu Server will be selected if no choice is made). You will need to connect to your system using a VNC client and proceed through the installation of the OS, just as you would if you were installing it locally.

Will you install the OS for me?

We can do this, for an additional cost. Please specify if you want any specific customizations.

Do the systems come with a dedicated/static IP address?

Not by default. Without a static IP, the system can still connect to the internet, but incoming connections will not work. If you need a static address, this is extra.

I do not have a static IP, how do I configure the network?

It should configure automatically with DHCP.

Do you provide a SLA?

When things go wrong, we'll do our best to get those things back up and running smooth as quick as possible. If the total downtime exceeds 8 hours, we may choose to issue refund credits to customers that request them.

What Linux distros do you offer?

Pretty much whatever distribution you want, within reason. If you aren't sure what you want, we will install the latest Ubuntu Server. We do not provide support for these distributions or the software included in them.

Can I run a Windows VPS

You can, if you can provide a valid license and disk ISO.

Can I run an IRC server or client?

No. Sorry.

Can I run a SMTP server or client?

You may not run a SMTP server, but you may run a SMTP client. We recommend using ssmtp configured to connect to an external authenticated SMTP relay such as Google mail. This works very well.

What is self-managed / un-managed hosting?

We maintain the hardware and infrastructure for your VPS, but you are responsible for what happens within the VPS itself. This includes configuring software, updating the system, etc.

Is there a control panel?

No, but we do offer a Client Area that gives you the ability to reboot your system 24/7.

How do I keep track of my bandwidth usage?

There are a variety of software packages that can assist you in keeping track of your monthly data usage. vnstat for example is relatively simple, and should work for most.

What if I go over my allocation?

Monthly data transfer limits are not imposed strictly, and overages are handled on an individual case basis. Generally though, the cost of overage is 20 cents per gigabyte.